Privacy Policy
Summary
- There is no account, and the app has no ads. We do no analytics or tracking, and we never sell personal data.
- Your videos, audio and captions are processed on your device and are never uploaded to us.
- Some features download files from Google, Hugging Face and Google Drive. Google's ML Kit, used for translation, sends Google technical diagnostics.
- Google Play and the Apple App Store handle purchases. We never see your payment details.
- If you email us, we use your message only to reply to you.
1. Who we are
SubTitan AI (the "App") is developed by Chamela Aluthgedara ("we", "us", "our"), based in Sri Lanka, and published on Google Play and, when available, on the Apple App Store. We are responsible for the personal data described in this policy and act as its data controller.
Contact: apps.support@ailivex.com.
2. Scope
This policy covers the App and this web page. Services run by others, such as Google Play, the App Store, Google, Hugging Face and your email provider, have their own privacy policies, which we link to below.
3. Information that stays on your device
The App works on your device. The following is processed and stored only on your device. It is not sent to us or to anyone else:
- videos, audio, images and subtitle or text files you select, record or import;
- captions, transcripts, translations, styles and projects you create;
- your confirmation that you are 18 or older and that you accept the Terms of Use, with the date and the version you accepted;
- your settings, and your Pro subscription status, which is kept in the Android Keystore or iOS Keychain.
The App's AI features (speech recognition, language detection and translation) and its video rendering run entirely on your device.
This information stays in the App's private storage until you delete it, clear the App's data or uninstall the App. On Android, the App excludes its data from cloud backup and from device-to-device transfer. On iOS, the App's files may be included in your iCloud or computer backups, depending on your device settings.
4. Information we collect
The only personal data we receive is what you send us when you contact us, for example through Settings › Send feedback, which opens your email app.
- What we receive: your email address, your name if your email shows it, the App version (pre-filled in the subject line), and the content of your message, including any attachments.
- What we use it for: replying to you, solving the problem you report and improving the App.
- How long we keep it: up to 24 months after the conversation ends. We keep it longer only if the law requires it, and we delete it sooner if you ask.
We do not collect anything else. The App has no analytics, advertising, crash-reporting or tracking tools of our own. It does not use advertising identifiers, and it does not access your location or contacts.
5. Information handled by third parties
Google ML Kit (on-device translation). The App uses Google ML Kit to download translation language packs and to translate text on your device. The text you translate stays on your device. For diagnostics and usage analytics, ML Kit sends Google technical information:
- device details (manufacturer, model, operating system version and build, and available machine-learning hardware);
- app details (package name and version);
- a per-installation identifier that does not identify you or your device;
- the source and target languages you set;
- performance metrics, feature settings, input and output sizes, event types and error codes.
Google uses Firebase Installations and Firebase Remote Config for this. Google encrypts this information in transit and states that ML Kit does not transfer it to third parties. See Google's ML Kit data disclosure, the ML Kit Terms and Google's Privacy Policy.
Model and font downloads. Some features download files the first time they are needed:
- speech-recognition models from Hugging Face and Google Drive;
- caption fonts from Google Fonts.
Like any web request, the service delivering a file receives standard connection data: your IP address, the requested file, the time, and basic technical details such as your operating system and app version. We do not receive this data. See the Hugging Face Privacy Policy and Google's Privacy Policy. The App checks every downloaded file before use.
Google Play and the Apple App Store. The stores handle downloads, payments, subscriptions, rating prompts and, on Android, update checks. They process your account and payment information as independent controllers, under Google's and Apple's privacy policies. The App receives purchase confirmations from the store, such as the product, a purchase token or transaction ID, and the subscription's renewal or expiry status. It checks them on your device to unlock Pro. These confirmations are not sent to us.
Links and sharing. When you open a link, send an email or use the system share sheet, the app or website you choose takes over. Its own policy applies from that point.
6. How we use information and our legal bases
- Providing the App and the Pro features you buy: performance of our contract with you.
- Answering your messages: our legitimate interest in helping you, or taking steps you ask for.
- Keeping the App and purchases secure, for example by checking purchases and app integrity on your device: our legitimate interest in preventing fraud and misuse.
- Meeting legal obligations: compliance with law.
- Camera, microphone, photo and notification access: only with the permission you grant in your device settings. You can withdraw it at any time.
7. Permissions
- Camera and microphone: only when you choose to record a new video in the App.
- Photos and media: to open the video or image you choose, and to save finished videos to your gallery. The system picker is used, so the App only sees the items you select.
- Notifications: to show progress while a long export or transcription runs.
- Internet: for the downloads and store services described above.
8. How information is shared
We do not sell or rent personal data, and we do not share it for targeted or cross-context behavioural advertising. We disclose the support messages described in section 4 only:
- to the email service provider that hosts our mailbox, which processes messages on our behalf;
- when required by law, or when needed to protect the rights, safety or property of our users, the public or us;
- as part of a sale or transfer of the App. If that happens, we will tell you before your information becomes subject to a different policy.
9. International transfers
Our email provider and the third-party services above may process data in countries other than yours, including the United States. Where data protection law requires it, these providers protect transfers with recognised safeguards, such as adequacy decisions or standard contractual clauses.
10. Security
The App downloads only over encrypted (HTTPS) connections and verifies downloaded files before use. It checks purchase confirmations on your device and keeps your subscription status in the system's secure storage. No method of transmission or storage is completely secure, but we work to protect the information we handle.
11. Adults only
The App is intended only for adults aged 18 or over, or the age of majority where they live if that is higher. It is not directed to children or minors, and we do not knowingly collect personal data from anyone under 18. If you believe a minor has sent us personal data, email us and we will delete it.
12. Your rights and choices
You control the information on your device. You can:
- delete a project from the home screen;
- remove downloaded speech models in Settings › Speech models;
- clear temporary files in Settings › Clear temporary files;
- uninstall the App to erase everything it stored.
For the support messages we hold, you may ask us to access, correct, delete or export your data, to restrict or object to our use of it, or to withdraw consent. Depending on where you live, you have these rights under:
- the EU and UK GDPR;
- California law (CCPA/CPRA), including the right to know, delete and correct, and the right not to be discriminated against for using your rights;
- Sri Lanka's Personal Data Protection Act, No. 9 of 2022;
- similar laws elsewhere.
Email apps.support@ailivex.com from the address you used to contact us. We will answer within 30 days, or sooner if the law requires. You may also complain to your local data protection authority.
For data held by Google, Apple or Hugging Face, contact them directly. To cancel a subscription, use your Google Play or App Store account settings.
13. Do Not Track and Global Privacy Control
We do not track you across apps or websites, so there is nothing to change when your browser or device sends these signals.
14. Changes to this policy
We may update this policy. When we do, we will publish the new version on this page with a new effective date. Where the law requires, we will also give you additional notice.
15. Contact
Chamela Aluthgedara, Sri Lanka · apps.support@ailivex.com
Terms of Use
Please read these terms carefully. They include a disclaimer of warranties, a limitation of our liability, and rules for resolving disputes (sections 14 to 17).
1. Agreement
These Terms of Use ("Terms") are a legal agreement between you and Chamela Aluthgedara ("we", "us", "our") about the SubTitan AI app (the "App"). By accepting these Terms in the App, or by downloading, installing or using the App, you agree to these Terms. Our Privacy Policy explains how we handle information; please read it too. If you do not agree, do not use the App.
2. Eligibility
You must be at least 18 years old, or the age of majority where you live if that is higher, to use the App. The App may ask you to confirm your age. By confirming it, or by using the App, you represent that you meet this requirement and that you have the legal capacity to accept these Terms. The App is not intended for minors.
3. App store terms
If you got the App from Google Play, the Google Play Terms of Service also apply. If you got it from the Apple App Store, Apple's Licensed Application End User License Agreement also applies, and it takes precedence where it conflicts with these Terms for your use on Apple devices.
Google and Apple are not parties to these Terms. They are not responsible for the App, its content, maintenance, support or any claims about it. Apple and its subsidiaries are third-party beneficiaries of these Terms for your use of the App on Apple devices and may enforce them.
4. Licence
Subject to these Terms, we give you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the App on devices you own or control, for your own lawful purposes. We reserve all rights not expressly granted.
5. Intellectual property
The App, including its software, design, text, graphics and trademarks, belongs to us or our licensors and is protected by intellectual property laws. The App includes open-source software and models under their own licences, among them OpenAI Whisper (MIT) and SinhaSpeech (Apache 2.0). Those licences, listed in Settings › Open-source licenses, govern those components.
6. Your content
You keep all rights to the videos, audio, images and text you use or create with the App ("Your Content"). Your Content is processed on your device. We do not receive it and claim no rights to it.
You are solely responsible for Your Content: for having every right, licence and consent needed to record, process, caption, translate and publish it, and for how you use the results. Keep your own backups. Deleting a project or uninstalling the App deletes its data permanently.
7. Acceptable use
You agree not to use the App to:
- break any law or regulation, or infringe the rights of others, including copyright, trademark, privacy and publicity rights;
- record, caption or publish people without the consent the law requires;
- create or distribute content that is unlawful, defamatory, harassing, hateful, sexually exploitative of minors, or intended to mislead or defraud;
- copy, modify, decompile, reverse-engineer or redistribute the App, except where the law allows it despite this restriction;
- get around licence checks, paid features or security measures, or use modified, repackaged or cracked versions of the App;
- interfere with the App, its downloads or the services it relies on, for example through automated or excessive requests.
8. AI features and their output
Captions, transcripts, language detection and translations are produced automatically and may contain errors, omissions or mistranslations, including in names, numbers and meaning. They are not professional advice. They are not certified for any legal, medical, safety, broadcast or accessibility-compliance purpose.
You are responsible for reviewing and correcting the output before you rely on it or publish it.
9. Pro subscriptions and payments
- Pro is offered as monthly or yearly auto-renewing subscriptions. The price, billing period and any free trial are shown in the App and in the store before you buy.
- Google Play or Apple charges your store account when you confirm the purchase, and again at each renewal. Taxes are applied by the store where required. We do not process payments.
- Your subscription renews automatically unless you cancel at least 24 hours before the end of the current period. Manage or cancel it in your Google Play or App Store account settings. Uninstalling the App does not cancel a subscription.
- If you start a free trial, it converts into a paid subscription when it ends unless you cancel before then. Trials and offers are limited to one per eligible account, as the store's rules allow.
- Prices may change. The store will tell you in advance, as its rules require, and you can cancel before the new price applies.
- Refunds are handled by Google Play or Apple under their refund policies, except where the law requires otherwise.
- Pro features keep working offline for a limited time, after which the App re-checks your subscription with the store. Pro may stay locked on modified or tampered copies of the App.
10. Third-party services and downloads
Some features download speech models, translation packs and fonts from third parties: Hugging Face, Google Drive, Google ML Kit and Google Fonts. Their own terms apply, including the ML Kit Terms of Service. We do not control these services and are not responsible for their availability, content or practices.
11. Updates and availability
We may update, change, suspend or discontinue the App or any feature at any time, and some updates may be required to keep using it. We do not guarantee that the App will always be available, error-free, secure, or compatible with every device or operating system.
12. Feedback
If you send us ideas or suggestions, we may use them freely, without any obligation or payment to you.
13. Termination
You may stop using the App at any time by uninstalling it. We may suspend or end your licence if you breach these Terms. When the licence ends, you must stop using the App. Sections 5 to 8 and 14 to 19 survive termination.
14. Disclaimer of warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, THE APP AND ALL ITS FEATURES, OUTPUT AND DOWNLOADS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. THIS INCLUDES ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT AND UNINTERRUPTED OR ERROR-FREE OPERATION.
15. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES. WE ARE ALSO NOT LIABLE FOR ANY LOSS OF DATA, CONTENT, PROFITS, REVENUE, GOODWILL OR BUSINESS OPPORTUNITY ARISING FROM OR RELATED TO THE APP OR THESE TERMS, EVEN IF WE WERE TOLD OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE APP IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID FOR PRO IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) USD 10.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law. That includes liability for death or personal injury caused by negligence, liability for fraud, and the rights you have as a consumer under mandatory law.
16. Indemnity
To the extent permitted by law, you agree to indemnify and hold us harmless from any claims, damages, losses and expenses, including reasonable legal fees, arising from Your Content, your misuse of the App, or your breach of these Terms or of anyone else's rights.
17. Governing law and disputes
These Terms are governed by the laws of Sri Lanka, without regard to its conflict-of-law rules. Before bringing any claim, please email us so we can try to resolve the issue informally within 30 days.
The courts of Sri Lanka have exclusive jurisdiction over any dispute about the App or these Terms. If you are a consumer, however, you may also bring claims in the courts where you live, and you keep the protection of the mandatory laws of your country.
To the extent permitted by law, disputes are resolved individually and not as part of a class or representative action, and any claim must be brought within one year after it arises.
18. Export and sanctions
You confirm that you are not located in a country subject to comprehensive embargoes, and that you are not on any government list of prohibited or restricted parties. You agree to use the App in compliance with all applicable export and sanctions laws.
19. General
- These Terms, together with the Privacy Policy and any applicable store terms, are the entire agreement between you and us about the App.
- If any provision is found unenforceable, the rest remains in effect.
- Our not enforcing a provision is not a waiver of it.
- You may not transfer these Terms. We may transfer them as part of a sale or transfer of the App.
- We are not responsible for delays or failures caused by events beyond our reasonable control.
- If these Terms are translated, the English version prevails.
20. Changes to these Terms
We may update these Terms. The new version takes effect when it is published on this page with a new effective date. Where the law requires, we will also give you additional notice. We may also ask you to accept the updated Terms in the App. If you keep using the App after the change, you accept the updated Terms.
21. Contact
Chamela Aluthgedara, Sri Lanka · apps.support@ailivex.com